Terms and Conditions

Introduction

Welcome to XraiDigital. By using our healthcare services, you agree to comply with the following terms and conditions. Please read them carefully.

Services

XraiDigital offers home-based healthcare services, including X-rays, ECG, Holter monitoring, PFT (Pulmonary Function Test), and sample collection. These services are provided by certified healthcare professionals at your home.

User Responsibilities

• You must provide accurate personal and medical information when booking a service.
• You are responsible for ensuring the safety and cleanliness of your home for our technicians to perform the healthcare service.
• You agree not to misuse or provide false information when booking a service.

Booking and Payment

• All services must be booked via our website or by contacting our customer service.
• Payments can be made in advance through our website or directly at your home after the service is provided. We accept cash, credit/debit cards, and UPI for home payments.
• Once a booking is confirmed, you will receive a confirmation message via email or SMS.

Limitation of Liability

XraiDigital is not liable for any indirect or unforeseen damages. While we strive to ensure the highest quality of service, healthcare outcomes can vary, and XraiDigital cannot guarantee specific diagnostic results.

Termination

We reserve the right to refuse or terminate services if we suspect any misuse or violation of these terms and conditions.

Amendments

XraiDigital reserves the right to modify these terms at any time. Any updates will be reflected on our website, and your continued use of our services will signify your acceptance of the revised terms.

Privacy Policy

Introduction

At XraiDigital, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

Data Collection

We collect personal information such as your name, address, contact number, and medical history to provide and improve our services. This information is collected when you book a service through our website or customer service.

Use of Data

• Your personal data will be used for scheduling services and delivering healthcare services at your home.
• We may use your contact details to send you reminders, notifications, or promotional offers related to XraiDigital.
• Your medical data will be shared with healthcare professionals as needed for diagnostic purposes.

Data Protection

We implement reasonable security measures to protect your personal and medical data from unauthorized access, loss, or misuse. However, no online system can guarantee complete security.

Sharing of Data

We will only share your personal information with third parties, such as healthcare professionals or labs, to deliver the services you have requested. We do not sell or disclose your data to third parties for marketing purposes.

Cookies

Our website uses cookies to improve your user experience. You can disable cookies through your browser settings, although this may affect website functionality.

Changes to Policy

We reserve the right to update this privacy policy. Any changes will be posted on our website, and by continuing to use our services, you agree to the updated terms.

Refund and Cancellation Policy

Cancellation Policy

• Service Cancellation by You: You may cancel your service booking up to 4 hours before the scheduled time at no cost. Cancellations made within 4 hours of the service time will incur a 50% cancellation fee.
• Service Cancellation by XraiDigital: We reserve the right to cancel or reschedule appointments in case of unforeseen circumstances, such as technician unavailability or equipment failure. In such cases, you will be entitled to a full refund or a rescheduled appointment at no extra charge.

Refund Policy

• Full Refund: If you cancel the service at least 4 hours in advance, you will receive a full refund if payment was made in advance.
• Partial Refund: Cancellations made within 4 hours of the scheduled appointment time will result in a 50% refund.
• No Refund: Once the service is initiated (i.e., the technician arrives at your location), no refunds will be issued, except in cases where XraiDigital is responsible for service failures.

Refund Processing

Refunds will be processed within 5-7 business days and credited back to the payment method used during the booking.

Rescheduling Policy

You may reschedule your service up to 4 hours before the scheduled time without any additional charges. Rescheduling within 4 hours of the appointment will incur a 25% fee of the total service cost.